Process & Results
An 80 location mortgage company was facing issues with responsiveness and support from their existing voice provider. Business needs were changing and the provider was inflexible adjusting their contract and rates, forcing them to assess new providers.
Through discussions with their technology advisor, a couple major issues were uncovered. In particular, the company was spending a large amount of time and money every month to fly technicians to their remote locations whenever there was an issue with their phones. Wanting to stick it out with their existing Polycom hardware, their complex on-prem environment motivated them to consider a hybrid model. Several different voice offerings were assessed. The customer knew they needed flexibility, disaster recovery, analytics and improved support virtually and on-site.
After five months of assessing vendors through TBI, 8×8’s hosted voice solution was selected. Technology advisor and the customer were pleased with the responsiveness of 8×8 during the presales process, the level of customization in their presentations, identifying the customer’s pain points, and the solutions’ flexibility. Along with 600 hosted voice seats, an analytics package was purchased to help the customer monitor and track call quality and remotely diagnose/troubleshoot. An eFax solution and virtual meeting application were also added. The deal closed at over $12,000 MRC over 36-months for a total contract value of more than $430,000, a rate still lower than their previous solution.
The technology advisor began working with this customer by developing custom software. As they have expanded their offerings with the customer, so have they expanded their partnership with TBI. Shortly after the hosted voice deal closed, the customer purchased a separate Disaster Recovery solution.
“8×8 is a trusted provider of secure and reliable enterprise cloud communications solutions operating in over 100 countries.”
– Carla Looper
